Worked Example — Showroom & Light Industrial

Scoping a Parramatta Road Showroom and Workshop in Annandale

This is a worked example rather than a report on a named client. It covers a family-owned trade supply site on the Parramatta Road strip in Annandale NSW 2038 — roughly 400 square metres of showroom and trade counter at the front and about 900 square metres of workshop and racked storage behind it. Sites like this are usually cleaned under one office-grade scope even though they are two very different environments joined by a doorway, and a dulling floor seal is the symptom people notice first. What follows is how we would scope it. No client outcome is claimed.

The usual diagnosis: one scope for two buildings

An office-competent cleaner doing an office clean everywhere, with office equipment, fails on a Parramatta Road site in specific and repeatable ways:

The sealed showroom concrete was being mopped with a strong general-purpose detergent, which slowly eats the seal — hence the dull grey the owner had blamed on wear
Highway-facing glass was cleaned at the same frequency as the interior glass, so it carried a visible traffic film within two or three days of every clean
Entry matting was undersized for a roller-door opening, so grit was carried straight onto the showroom floor and then ground in underfoot
The workshop was left to staff with a push broom, which raises fine dust and drops it back onto stock and racking
Racking uprights, beam tops and roof steel had never been cleaned, and trade customers had started mentioning dust on boxed stock

How we rebuild it

Site split into two documented scopes on a single agreement and a single invoice — retail at the front, light industrial behind
Showroom floor moved to a neutral-pH maintenance product applied with a walk-behind scrubber, stopping further seal degradation immediately
One restorative scrub-and-recoat performed as a fixed-quoted project, which recovered most of the original gloss and avoided the full re-seal quote
External highway glass moved to weekly, interior glass to monthly, matching the actual soiling rate rather than a uniform schedule
Entry matting resized to the roller-door opening, which is the cheapest floor-protection measure available and was simply missing
Workshop moved to a machine sweeper on the weekly visit, with a quarterly alkaline deep scrub of the concrete and six-monthly high-level dusting of racking, beams and roof steel under a documented SWMS
Trade counter, customer waiting area and staff amenities treated as a separate high-touch zone on every visit

What the operator gets in writing

Two documented scopes — retail at the front, light industrial behind — running on one agreement and one invoice. A neutral-pH maintenance product and machine method matched to the sealed concrete rather than a general-purpose detergent, so the seal is maintained instead of stripped. External and internal glass on separate frequencies matched to actual soiling rates. A documented SWMS for high-level work at racking and roof-steel height. A fixed itemised price, $20 million public liability with the certificate of currency on request, police-checked directly employed cleaners, supervisor inspection against the written scope, and month-to-month terms with 30 days notice.

Questions about this scope

What kind of business does this example cover?

A family-owned trade supply business on the Parramatta Road strip in Annandale 2038 — roughly 400 square metres of customer-facing showroom and trade counter at the front, and about 900 square metres of workshop and racked storage behind it, with a roller door onto a rear lane and a second onto the highway frontage.

What usually goes wrong on sites like this?

One general commercial cleaner services the whole site with an office-grade scope. The sealed concrete showroom floor goes permanently dull because it is mopped with a strong general-purpose detergent, the highway-facing glass is cleaned at the same frequency as the interior and looks filmed within days, and the workshop is swept by staff with a broom that moves dust rather than removing it.

What does the rebuilt program look like?

The site is split into two scopes on one agreement. The showroom and trade counter moved to a retail program with neutral-pH maintenance product, a walk-behind scrubber, and external glass at four times the interior frequency. The workshop moved to a light-industrial scope with a machine sweeper, quarterly deep scrub, and six-monthly high-level dusting of racking and roof steel.

How is a split scope like this priced?

Retail work in Annandale sits in the $32 to $46 per hour band and light-industrial in the $34 to $48 band, delivered as a single fixed monthly figure across one invoice. The quarterly deep scrub and the six-monthly high-level dust are fixed-quoted per job. Everything is itemised in writing after a walkthrough, and nothing outside the scope is charged without a signed variation.

What does the operator actually receive?

Two documented scopes on one agreement and one invoice, a maintenance product and method matched to each floor type rather than a single office detergent, a documented SWMS for the high-level dusting, and a supervisor inspection against the written scope. Sweeping comes off staff. Cover is $20 million public liability with the certificate supplied on request, and the agreement is month to month with 30 days notice.

Same building, same symptoms?

Front-of-house detail is on our retail cleaning Annandale page and back-of-house on the warehouse cleaning Annandale page, with pricing on the cost guide and the rates page. For a hospitality site, read the Booth Street cafe worked example, or browse the case studies index. Similar sites are covered along the same corridor in Haberfield and Lilyfield.

Get your showroom and workshop scoped separately, quoted together

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